Request your return
Sign in, open My Orders and select the eligible item you would like to return. Tell us the reason and upload photographs if the item is damaged or faulty.
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Sign in to start a return
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Sorcha Clinic
Returns
Request a return through My Orders and wait for the clinic to approve it before sending anything.
Quick returns
How to return an item
Wait for return instructions
The clinic will review your request and confirm the return address, postage responsibility and any packaging instructions before you send the item.
We inspect and resolve it
Once the item is received, we will inspect it and update you. Any approved refund will be returned to the original payment method when the payment system is connected.
Important information
For most online purchases, customers should tell the clinic within 14 days of receiving the goods if they wish to cancel, then return them within the following 14 days. Sealed skincare or cosmetic products may not be eligible for a change-of-mind return once unsealed where the seal is necessary for health protection or hygiene reasons. This does not affect statutory rights where goods are faulty, damaged, incorrectly supplied or not as described. Refunds are processed to the original payment method once the goods are received or acceptable evidence of return is provided, subject to the applicable law and payment provider.
Returns help
Return policy FAQs
What is your returns policy?+
For most online purchases, tell us within 14 days of receiving the goods that you wish to cancel, then return them within the following 14 days. Items must be handled only as needed to inspect them. This does not affect your rights if an item is faulty, damaged, incorrectly supplied or not as described.
Can I cancel an order?+
Contact the clinic as soon as possible. We will try to stop the order before dispatch. If it has already been dispatched, the normal returns process may apply.
How do I make a return?+
Sign in to the client portal, open My Orders and choose Start a return against an eligible order. Do not send an item until the clinic has approved the request and provided instructions.
What happens after my item is returned?+
We inspect the item and update the return status. If the return is approved, we will confirm whether a refund, replacement or another resolution applies.
When will I receive a refund?+
Approved refunds are normally processed without undue delay and within 14 days of receiving the returned goods or evidence that they were sent, subject to the applicable law and the payment provider.
Can I return opened skincare or cosmetics?+
For change-of-mind returns, sealed goods that are not suitable for return for health protection or hygiene reasons may be excluded once unsealed. Faulty, damaged, incorrect or misdescribed goods remain covered by your statutory rights.
Who pays return postage?+
For a change-of-mind return, the customer may be responsible where this was made clear before purchase. If the item is faulty, damaged or incorrectly supplied, the clinic will explain the appropriate return arrangements.
Before sending anything back
Wait for the clinic to approve your return request and provide the correct address and instructions. Unauthorised returns may be delayed.
Returns contact
reception@sorchacubitt.com